Refund & Cancellation Policy

Last updated: October 9, 2024

1. Overview

At RAJSHREE PIPE INDUSTRIES, we are committed to customer satisfaction and quality products. This policy outlines our procedures for order cancellations, returns, and refunds for our pipe products and services.

2. Order Cancellation Policy

2.1 Cancellation Before Production

Orders can be cancelled without penalty if:

• Cancellation request is made within 24 hours of order confirmation
• Production has not commenced
• No custom specifications or special orders are involved

2.2 Cancellation After Production Commencement

If production has started, cancellation may be subject to:

• Cancellation charges up to 25% of the order value
• Costs for materials already procured
• Labor and processing costs incurred

2.3 Custom and Special Orders

Custom extrusions, special specifications, and OEM orders cannot be cancelled once production begins due to their specialized nature.

3. Return Policy

3.1 Eligible Returns

Products may be returned if:

• Manufacturing defects are present
• Wrong products were delivered
• Products were damaged during transportation
• Products do not meet agreed specifications

3.2 Return Conditions

For returns to be accepted:

• Return request must be made within 7 days of delivery
• Products must be in original condition and packaging
• Products must not have been installed or used
• Original invoice and delivery receipt required

3.3 Non-Returnable Items

The following items cannot be returned:

• Custom-made or specially ordered products
• Products that have been installed or used
• Products damaged by customer negligence
• Products ordered more than 30 days ago

4. Refund Policy

4.1 Refund Eligibility

Refunds will be processed for:

• Manufacturing defects confirmed by our quality team
• Delivery of wrong products
• Order cancellations within the allowed timeframe
• Products that fail to meet agreed specifications

4.2 Refund Process

Our refund process includes:

1. Customer submits refund request with supporting documentation
2. RAJSHREE team reviews the request and inspects returned products
3. Approval or rejection notification within 5 business days
4. Approved refunds processed within 10-15 business days

4.3 Refund Methods

Refunds will be processed through:

• Original payment method (preferred)
• Bank transfer to customer's account
• Credit note for future purchases (if requested)

5. Replacement Policy

5.1 Product Replacement

We offer product replacement for:

• Manufacturing defects within warranty period
• Transportation damage
• Incorrect product delivery

5.2 Replacement Process

Replacement products will be:

• Provided free of charge for eligible cases
• Delivered within 7-10 business days
• Of the same or better specifications
• Covered by full warranty terms

6. Quality Assurance and Inspection

6.1 Pre-Delivery Inspection

All RAJSHREE products undergo thorough quality inspection before dispatch to minimize returns and ensure customer satisfaction.

6.2 Customer Inspection

Customers are advised to:

• Inspect products immediately upon delivery
• Report any discrepancies within 48 hours
• Document any damage with photographs
• Contact our customer service team promptly

7. Shipping and Handling

7.1 Return Shipping

For eligible returns:

• RAJSHREE covers return shipping costs for defective products
• Customer bears shipping costs for non-defective returns
• Proper packaging required to prevent damage during return transit

7.2 Replacement Shipping

Replacement products are shipped at no additional cost to the customer for eligible cases.

8. Warranty Coverage

8.1 Warranty Period

Our products are covered by warranty as follows:

• PVC Pipes: 10 years manufacturing warranty
• CPVC Pipes: 10 years manufacturing warranty
• HDPE Pipes: 15 years manufacturing warranty
• MDPE Pipes: 15 years manufacturing warranty
• Fittings: 5 years manufacturing warranty

8.2 Warranty Claims

Warranty claims must include:

• Original purchase invoice
• Product batch/lot numbers
• Description of the defect or issue
• Installation details and conditions

9. Dispute Resolution

9.1 Customer Service

We encourage customers to contact our customer service team first to resolve any issues amicably.

9.2 Escalation Process

If initial resolution is not satisfactory:

1. Request escalation to senior management
2. Formal complaint review within 7 business days
3. Final resolution attempt through direct negotiation
4. Legal recourse as per Terms & Conditions

10. Special Circumstances

10.1 Force Majeure

In cases of natural disasters, government restrictions, or other circumstances beyond our control, special consideration may be given for cancellations and refunds.

10.2 Bulk Orders

Large volume orders may have specific cancellation and refund terms as agreed in the purchase contract.

11. Contact Information for Returns and Refunds

12. Required Documentation

For all return, refund, or replacement requests, please provide:

• Original purchase invoice or receipt
• Product details (model, size, quantity)
• Reason for return/refund request
• Photographs of defective products (if applicable)
• Installation details and conditions

13. Policy Updates

RAJSHREE PIPE INDUSTRIES reserves the right to update this policy. Changes will be posted on our website with the revision date. Customers will be notified of significant changes via email or other communication methods.

14. Governing Law

This policy is governed by the laws of India and subject to the jurisdiction of courts in Jaipur, Rajasthan.

By purchasing products from RAJSHREE PIPE INDUSTRIES, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.